Terms and Conditions

 

This website is operated by Conception YM-Sogeman. By using this site you agree to comply with the following terms of use and terms of sale. In addition, this transaction will comply with applicable laws in the Province of Quebec (Canada). The terms of sale form a contract between you and Conception YM - Sogeman. These conditions are subject to change without notice by YM Design - Sogeman. It is your responsibility to ensure that you legally access this website and that all content available in or through one of its links is authorized in the country you are in.

We reserve the right to change prices or remove items from the site without prior notice. Design YM - Sogeman claims that all information is accurate to the best of its knowledge when it has been posted. However, the texts do not commit YM - Sogeman.

PAYMENT METHOD

Your order can be paid online (credit card, Paypal) only. No sensitive information is treated on this site. The online payment is done on the secure interface of Paypal.

Please note that prices are displayed in Canadian or US dollars and sales taxes and shipping are extra. We would like to notice that all prices for international transport will be subject to adjustment depending on your location or weight and can be changed without notice.

TAXES

The applicable taxes according to the regulations in force and your location.

CANCELLATION OF AN ORDER

It is possible to cancel an order if it has not yet been shipped, usually within 24 hours of receipt of payment. Please contact us for the cancellation of your order by phone: 819 960-6731 or by email: This email address is being protected from spambots. You need JavaScript enabled to view it..

SHIPPING COST

These fees will automatically be added to the total of your order. See exceptions below.

DELIVERY TIME and shipping

We make every effort to ensure that your order is sent within 24 business hours of your order.

The normal delivery time is 2 to 5 working days. If for any reason this period is longer, we will contact you.

TO US AND CANADA CONTINENTAL DESTINATIONS

Orders for stock items will usually ship within 24 hours. We ship Sogeman Insect Screens and Umbrellas to continental US via UPS Standard from our US warehouse and it takes 2-5 days to reach you.

Need it Fast? We will send an email and ask extra funds for Express mail or UPS 2nd Day air in US or Canada

INTERNATIONAL CUSTOMERS (OUTSIDE USA/CANADA)

We ship your international order via regular surface mail(boat) if you are ready to wait (4-8 weeks) and you will need to add an extra as our web site tell shipping amount for US and Canada.

In some countries, there is a maximum of $100 insurance, which is the maximum you can get if your package is lost or damaged.

Size and weight restrictions vary by country.

Need it Fast? We can use AIR mail shipping but it is not available for all countries and may be limited to $100 insurance, which is the maximum you can get if your package is lost or damaged.
International customers will then generally receive AIR Mail orders in 5-10 business days, there will be a delay in your country customs (can sometimes be delayed for up to two weeks if there is a delay in customs).

We can also offer Fedex Economy 2 days service or UPS 2nd Day

Tracking an Order

Packages shipped by UPS and Fedex are trackable. If a valid e-mail address is provided, a shipping confirmation with tracking number will be sent when the order is shipped. Visit www.ups.com or www.fedex.com to enter the tracking number and check the progress of your shipment.

United States Postal Service (USPS) offers limited tracking information as they only scan the package when received and delivered. Visit www.usps.com and enter the tracking number to check the progress of your shipment.
If you have not received a shipping confirmation, your order has not been shipped, the email address provided was invalid, or the email was blocked by your spam filter.

Return Policy

Our goal is your satisfaction, therefore we offer the following:

If the Sogeman product you purchased is unlikely defective within the first 30 days we will exchange it. After that, we will repair or exchange(at our option) your product according to the specific warranty. You just return, shipping prepaid, the defective item to us, we will then ship a replacement to you at no charge (shipped regular mail to you).

You may also return, shipping prepaid, any new and undamaged (with original packaging) item to us for any reason within the first 30 days of shipping date and receive a full refund of the purchase price less shipping. If you installed the product and it is returned within 30 days with all packaging but with little damage or marks, we will apply a 10-25% restocking charge (valid in US and Canada only).

We are sorry, but we cannot accept used items for credit or refund after 30 days of original reception.

In any case, you must first request a RMA (Return Merchandise Authorization) first via email.

HONESTY AND CONFIDENTIALITY

You can be assured that all your personnal informations will be kept secure, confidential and will not remain on web or mail server or sold to anybody

ORDER DELIVERED TO ANOTHER ADDRESS

To have your order delivered to a different address than the buyer, please enter it in the Paypal comments box.

PRODUCT IN INVENTORY BREAKDOWN

In the event that the product you ordered is out of stock, we will notify you of the approximate delivery time and you will have the choice of waiting or getting a refund.

If a product does not meet your expectations, please contact us as soon as possible by having the invoice number and item number on the product with you either by phone at 819 960-6731 or by e-mail at info@sogeman .com

 

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1-819-960-6731
info@sogeman.com

Head Office and Canadian Warehouse 
Conception YM - Sogeman
1610, Road 116, Danville
QC, Canada, J0A 1A0

US Warehouse
Conception YM - Sogeman
1320 Road 9, #3052, Champlain
NY, USA, 12919